Please wait a minute...
文章检索
预防医学  2017, Vol. 29 Issue (7): 649-652,659    DOI: 10.19485/j.cnki.issn1007-0931.2017.07.001
  论著 本期目录 | 过刊浏览 | 高级检索 |
浙江省职业健康检查和职业病诊断服务满意度调查
蒋兆强1, 林松2, 郭心念1, 冯玲芳1, 张敏1, 余珉1, 汪严华2, 马明强2, 楼建林2
1. 浙江省医学科学院职业病防治研究所,浙江 杭州 310013;
2. 浙江省卫生监督所
An investigation on satisfaction of occupational health examination and diagnosis of occupational diseases in Zhejiang Province
JIANG Zhao-qiang, LIN Song, GUO Xin-nian, FENG Ling-fang, ZHANG Min, YU Min, WANG Yan-hua, MA Ming-qiang, LOU Jian-lin
Institute of Occupational Diseases,Zhejiang Academy of Medical Sciences,Hangzhou,Zhejiang,310013,China
全文: PDF(408 KB)  
输出: BibTeX | EndNote (RIS)      
摘要 目的掌握浙江省用人单位和劳动者对职业健康体检和职业病诊断服务的满意度,指导和规范职业健康检查和职业病诊断工作。方法采用完全随机抽样法抽取953家用人单位、1 791名受检劳动者和135名接诊劳动者为调查对象,开展职业健康检查和职业病诊断服务满意度问卷调查。结果发放问卷2 879份,回收有效问卷2 841份,有效回收率为98.68%。调查对象对场所环境舒适、流程指示标识清晰、工作流程告知和注意事项告知的认可度均在98%以上,总体满意度为89.27%,对各项服务的满意度均在86%以上。受检劳动者、接诊劳动者、用人单位的总体满意度分别为89.28%、82.03%和90.22%;不同调查对象对流程指示标识清晰和注意事项告知的认可度、对服务态度和结果告知的满意度、总体满意度比较,差异有统计学意义(均P<0.05);两两比较结果显示接诊劳动者对服务态度和结果告知的满意度及总体满意度低于用人单位(均P<0.05),接诊劳动者的总体满意度低于受检劳动者(P=0.011);受检劳动者对流程指示标识清晰和注意事项告知的认可度低于用人单位(均P<0.016)。不同地区调查对象的总体满意度差异有统计学意义(P<0.01)。结论职业健康检查机构和诊断机构的服务需进一步改进,应切实改善服务态度,优化服务流程,缩短服务时间,提高服务质量和满意度。
服务
把本文推荐给朋友
加入引用管理器
E-mail Alert
RSS
作者相关文章
蒋兆强
林松
郭心念
冯玲芳
张敏
余珉
汪严华
马明强
楼建林
关键词 职业健康检查职业病诊断满意度认可度    
Abstract:Objective To investigate the employers' and employees' satisfaction of Zhejiang Province on occupation health examination and diagnosis of occupational diseases,and to guide and to standardize the occupation health examination and occupational disease diagnosis. Methods A random sample of 953 employers,1 791 workers with health examination and 135 workers with diagnosis of occupational diseases were selected in the survey,and the questionnaire about the Satisfuction on occupation health examination and occupation disease diagnosis were used in this survey. Results A total of 2 879 questionnaires were sent out,in which 2 841 valid questionnaires were returned,and the effective recovery rate was 98.68%. The recognition rates on comfortable environment,clear instructions process,workflow notification,and attention notification were all above 98%. The satisfaction rates for all items were above 86%,and the total satisfaction rate was 89.27%. The total satisfaction rates of workers with health examination,workers with diagnosis of occupational diseases and employers were 89.28%,82.03%,and 90.22%,respectively. The recognition rates on clear instructions process and attention notification,and the satisfaction rates on service attitude,result information and overall satisfaction were significantly different between different types of respondents (P<0.05). The results of pair wise comparison showed that the satisfaction rates of workers with diseases diagnosis on service attitude,results information and overall satisfaction were significantly lower than those of employers (P<0.05). The overall satisfaction rate of workers with diagnosis of occupational diseases was lower than that of workers with health examination (P=0.011). The recognition rates of workers with health examination on clear instructions process and attentions notification were lower than those of employers (P<0.016). There was a significant difference in the overall satisfaction between respondents in different regions (P<0.01). Conclusion The service of occupational health examination and occupational disease diagnosis services should be further improved. We should better learn the demands of employees and employers,improve service attitude,optimize service processes,shorten service time,and improve service quality and satisfaction.
Key wordsHIV    Occupational health examination    Diagnosis of occupational diseases    Satisfaction rate    Recognition rate
          出版日期: 2017-07-10
中图分类号:  R132  
基金资助:浙江省医药卫生科技计划项目(2016KYB068); 浙江省重大科技专项重点社会发展项目(2014C03030); 浙江省医学支撑学科-劳动卫生学(11-ZC02)
通信作者: 楼建林,E-mail: jianlinlou@163.com   
作者简介: 蒋兆强,硕士,助理研究员,主要从事职业流行病学工作
引用本文:   
蒋兆强, 林松, 郭心念, 冯玲芳, 张敏, 余珉, 汪严华, 马明强, 楼建林. 浙江省职业健康检查和职业病诊断服务满意度调查[J]. 预防医学, 2017, 29(7): 649-652,659.
JIANG Zhao-qiang, LIN Song, GUO Xin-nian, FENG Ling-fang, ZHANG Min, YU Min, WANG Yan-hua, MA Ming-qiang, LOU Jian-lin. An investigation on satisfaction of occupational health examination and diagnosis of occupational diseases in Zhejiang Province. Preventive Medicine, 2017, 29(7): 649-652,659.
链接本文:  
http://www.zjyfyxzz.com/CN/10.19485/j.cnki.issn1007-0931.2017.07.001      或      http://www.zjyfyxzz.com/CN/Y2017/V29/I7/649
[1] 袁伟明,邹华,张美辨,等. 浙江省2011年职业病危害因素主动监测结果[J]. 浙江预防医学,2012,24(10):43-45.
[2] 冯伟英,黄清,汪严华,等. 浙江省职业健康检查和职业病诊断机构现状调查[J]. 浙江预防医学,2011,23(3): 63-65.
[3] 胡敏,李倩玲,吴乐英. 中山市职业病门诊就诊者心理健康状况对就诊满意度的影响[J]. 赣南医学院学报,2012,32(2): 268-271.
[4] 项丹红,顾怡勤. 上海市闵行区企业对职业卫生技术服务机构提供服务的满意度调查[J]. 职业与健康,2014,30(5): 684-687.
[5] 吴建平,王力. 健康管理中心提高体检者满意度的做法与体会[J]. 护理管理杂志,2014,14(1): 56-57.
[6] 胡敏,李倩玲,吴乐英. 2009年中山市职业病门诊不同劳资关系的健康体检者就诊满意度调查[J]. 预防医学论坛,2012,18(1):18-19,22.
[7] 罗孝文,刘健,郭美琼,等. 职业病住院患者心理健康状况及影响因素分析[J]. 热带医学杂志,2011,11(12): 1437-1440.
[8] 黄丽屏,赵娜,郑倩玲,等. 职业病患者心理健康状况及干预效果研究[J]. 中国职业医学,2013,40(3):195-199.
[9] 翟炜,戴华. 职业病患者生活状况及满意度的综合评估分析[J]. 安徽预防医学杂志,2004,10(4): 197-198.
[10] 白立新,高志军,梁政,等. 北京市西城区企业职工职业病防治知识知晓率调查分析[J]. 中国健康教育,2013,29(1):70-73.
[11] 李洪美,刘文,赵金芳. 探讨心理干预在职业病患者护理中的措施及效果[J]. 中国医药指南,2016,14(24):239-240.
[12] 李清秀,赵宇,孙学京,等. 北京市用人单位对职业卫生技术服务机构工作满意度调查[J]. 中国卫生监督杂志,2010,17(3): 259-264.
[13] 吴光敏. 职业病体检护理中和谐医患关系的构建[J]. 中国社区医师,2014(17):154-154.
[14] MANZANERA R,PLANA M,MOYA D,et al. Implementation of good quality and safety practices. Descriptive study in a occupational mutual health centre[J]. Rev Calid Asist,2016,31(3):168-172.
[1] 段秋改, 郭舒婕, 成巧梅. 患者对三甲医院转诊满意率调查[J]. 预防医学, 2023, 35(3): 258-261.
[2] 刘弢, 张鹏, 张传会, 李辉. 2016—2020年湖州市疑似职业病报告病例特征及诊断情况[J]. 预防医学, 2022, 34(7): 696-699.
[3] 薛潘琪, 张译心, 周莉芳, 魏芳, 方兴林, 邹华. 快递从业人员职业紧张、生活满意度与抑郁症状的关联研究[J]. 预防医学, 2022, 34(12): 1201-1206,1211.
[4] 黄阳梅, 邱银伟, 赵艳荣, 杨清, 尚晓鹏. 浙江省65岁及以上人群免费健康体检满意度调查[J]. 预防医学, 2021, 33(9): 944-947.
[5] 徐韵涵, 潘佳豪, 何雨飒, 叶炳琪, 谢任翔, 吐尼沙古丽·买合木提, 徐锌, 王迪娜, 王道森, 俞林杰, 陈民和, 严若晨, 薛可欣, 付雅静, 叶怀庄, 吴息凤, 李秀央. 浙江省18~25岁人群基层医疗机构就诊意向和满意度调查[J]. 预防医学, 2020, 32(8): 767-773.
[6] 张龙, 陈玉, 余小文, 张琪亮, 张由晗, 杨磊. 应用TOPSIS法和RSR法综合评价社区中医预防保健服务满意度[J]. 预防医学, 2020, 32(3): 262-266.
[7] 李萍萍, 陈美芬, 赵凤敏, 叶莉霞. 糖尿病社区管理医生流感疫苗推荐工作满意度问卷信度效度评价[J]. 预防医学, 2020, 32(2): 130-134.
[8] 寇京莉, 王颖, 张雅梅. 老年科护士自我概念、职业幸福感和工作满意度柔性管理效果评价[J]. 预防医学, 2020, 32(2): 196-199.
[9] 徐锌, 王迪娜, 王道森, 俞林杰, 戴伟芳, 叶怀庄, 吴息凤, 李秀央. 杭州市居民基层医疗卫生服务满意度及影响因素分析[J]. 预防医学, 2020, 32(10): 977-982.
[10] 张学艳, 徐金水, 陈勇, 沈雅, 沈征锴, 郭海健. 江苏省居民家庭医生签约服务满意度调查[J]. 预防医学, 2020, 32(1): 74-76.
[11] 赵学彬, 姚国兴, 胡磊. 新吴区噪声作业人员健康体检听力异常结果分析[J]. 预防医学, 2020, 32(1): 83-84.
[12] 王莎莎, 李明, 蒋兴祥. 绍兴市噪声作业职业病危害特征分析[J]. 预防医学, 2019, 31(4): 405-408.
[13] 赵静, 王杰, 张红兵, 王伟, 解燕, 韩磊. 江苏省职业健康检查机构现状调查[J]. 预防医学, 2019, 31(2): 199-201.
[14] 朱莹莹, 梅秋红, 丁十戈, 徐倩倩, 冯宏伟, 贺天锋, 张涛. 宁波市居民健康素养与健康城市满意度调查[J]. 预防医学, 2019, 31(1): 38-41.
[15] 吴登锋,黄伟光,罗劲. 综合院前管理对救治急诊外伤患者的作用评价[J]. 预防医学, 2018, 30(4): 364-366.
Viewed
Full text


Abstract

Cited

  Shared   
  Discussed